General Inout Support Desk Manager features

• Unlimted support tickets
• Gmail like interface to manage tickets easily
• Unlimited members/clients
• Unlimited client support staffs
• Unlimited products
• Custom privileges to staffs
• Product based staff access permissions
• Default ticket handler for each and every ticket
• Handler can transfer his responsibility to another staff of equal rights
• Both your clients and staffs can search on tickets
• Different ticket status(active, on hold and closed)
• Both staffs and your clients can star tickets as like in Gmail
• Clients can rate a ticket for support received, and post a review
• Upload attachments along with ticket posts
• Email alerts help both your staffs and your clients to be alert on important ticket activities
• Clients can register themselves or you may add a new client from your admin area


• Manage custom projects for your clients, while you are supporting them
• Clients can post a project, submitting all the necessary details
• Project Developers, Support staffs can view and manage these projects from their staff area
• Custom privileges to the staffs (communication, project and payment)
• Privileges are based on the nature of work (work type) and products
• Privileged staffs can edit project details
• Privileged staffs can send invoices to your clients
• Privileged staffs can participate in project discussion
• Attachments can be posted with each and evey discussion post
• Different status for projects(on discussion, active, closed and cancelled)
• Your clients can track the status of their projects easily
• Your clients can pay for invoices, using the automated PayPal payment gateway integrated
• Clients can view their payment history and pending invoices in separate sections
• Email alerts on all important activities related each and every projects


• Your staffs can communicate between each other using private messages
• Staffs can manage private messages as easy as they manage Emails
• Staffs can star a private message for future references
• Staffs can reply to tickets or forward ticke
• Staffs can delete unwanted private messages
• The inbox, sent items folder helps staffs to track all the communications
• When a client post a rating for a ticket, the software automatically generates a private message for the privileged staffs


• A staff can tag a note to a post in ticket or project
• Staffs can configure note visibility permissions
• These notes will be then displayed along with the posts where it was tagged
• Notes are useful when you need to send specific messages related to a post (eg: a manager can appreciate a staff for his response


• You may add frequently asked tickets to the question bank
• Privileged staffs can also manage the question bank
• A public user or your client can search on these tickets in question bank
• Question bank reduces your efforts on repeated answering for similar questions


• Knowledge base area for public
• You may add unlimited number of articles to the knowledge base
• These articles can be categorized into any number of categories
• You may add upto four images inside articles
• Manage articles with world's most popular WYSIWYG editor FCK Editor
• Unlimtied number of keywords can be tagged to each and every articles
• Tagged keywords are shown as links along with the articles
• Search engine friendly URLs
• Public can rate articles
• Public can search on knowledge base


• You may create any number of display themes
• Create themes separately for your clients and your staffs
• Themes can be easily added and managed from the admin area
• Themes are based on CSS which helps you to make easy modifications


• You may add any number of languages from your admin
• You may add languages separately for clients and staffs
• By default along with the package we provide 3 languages(English, Spanish, French)
• Your clients and staffs can choose the language they prefer from their account area


• Your clients and staffs can configure signatures for their posts
• Staffs can configure separate signatures for tickets, projects and private messages
• Both staffs and your clients can specify the display theme and language they pref
• They can change their profile, change password and retieve the password if necessary


• Point system for staffs
• Administrator can configure the point system settings for different staff activities
• Points help you to identify your best performing staffs and rewarding them

       Key Admin Features

• Add a new client
• Manage all clients
• Add a new staff
• Manage all staffs
• Specify support ticket and project privileges for staffs
• Configure support, communication, project and payment privileges separeately for each product
• View and manage support tickets
• Manage question bank
• Search on support tickets
• View and manage all projects
• Add a new product
• Manage exisiting products
• Add and manage project work types
• Create and manage invoices for your clients
• Track ticket and project status
• View project payment history
• View and manage private messages
• Compose a new message for a staff
• Delete private messages
• Create and manage themes
• Manage themes separately for clients and staffs
• Add and manage languages
• Maintian languages separately for clients and staffs
• Manage knowledgebase
• Add and manage any number of articles in knowledgebase
• Maintain categories for knowledgebase
• Manage staff point system
• Configure ticket point system and project point system separately
• View detailed system statistics
• View support ticket statistics
• View project statistics
• View Payment statistics
• View client logs
• View staff logs
• Configure system, operation, display and email settings

       Other important features

• Easy installation
• Developed on MVC framework
• Search Engine Friendly URL
• Quick tutorial
• 100% template driven and fully customizable
• Open source code. You may even modify the programming logic of each page including member pages
• Easy advertising, integrating your google adsense and other affiliate banner/text ads
• Free Copyright Removal

       Installation and Support

• Easy install (Free installation offered)
• 1 year FREE updates
• 1 year FREE support

• Linux/Windows/Solaris/Mac Webserver
• PHP+MySQL Support
• Ioncube / Ioncube loader supported hosting (All standard hosting companies support this feature by default. You will probably even never need to ask them to enable it. Also have a look at the preferred hosting recommendations used by many of our clients.)