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Frequently Asked Questions |
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What is Inout Support Desk Manager ? |
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Inout Support Desk Manager is a complete customer support suite which enables you to handle support tickets and custom projects of your clients. It also lets your staffs to send private messages and notes between each other. It helps you to collaborates your staffs, your clients, tickets and projects. |
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What are the major advantages of Inout Support Desk Manager when compared to other support scripts? |
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Inout support desk manager not only contains all the features of popular support desk manager scripts, but also capable enough to manage custom projects of your clients. It does not follow the conventional methods of support desk managers but tries to stand out, with its unique business features like Email Like Interface, projects, private messages and notes. |
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I do not want the projects section. Can I somehow remove the projects section and just keep the support desk and private messages area? |
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Yes you can. If you do not want the projects section, then you can disable that from your admin area. In future, if you want project section back, you still can enable it to handle custom projects of your clients. |
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Can I manage the style and look and feel of the client/staff pages to match my web site's design? |
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Yes. The entire look and feel and style of the client/staff visible pages are rebrandable to any design. The script is completely template driven and you can very easily modify any template to make it look exactly the way you want to show it. |
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Can I use one copy of the script in all my web sites? |
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No. Inout Support Desk Manager comes with Single Site License. You may use the script in only one domain. However, you can have multiple installations inside a single domain. |
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I own a web hosting company. Can I install or use the script for all the web sites hosted under my company? |
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No. You can use the script for only for those sites those you own. You need to have separate license to use the script for your clients. Please contact us to get more info about that. |
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Can I install the script in my client's one website? |
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Your client's web sites are not owned by you. So you have to get our prior approval first before you can use the script in your client's website.
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What does it mean by open source code? |
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99% PHP code is open source which covers all logics inside member,admin and public areas. You may customize the script up to any extent. Only a few core library files are encrypted where you never need to make any modification.
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What do I do if I need a customization for the script? |
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You can do all the personal customizations you like after you buy the script. Or you can contact us and tell us what customization you need.We'll do it for you for a small customization fee. If the customization does not require major programming we'll be happy to do it for free. |
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I have more questions to ask before I buy the script. What should I do? |
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Your questions are very welcome. We appreciate your interest and suggestions. Please contact us any time. We'll get back to you very soon. |
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| Support Desk Forums(New) • Careers • Suggestions • Contact
