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Features

Inout Support Desk Manager

Features

Efficient Powerful Support Solutions increase productivity and customer satisfaction of any business.

All Features
Support Desk Manager
Gmail like Interface
Inout Support Desk Manager is designed in such a way that, you can manage the support desk tickets and projects, just as simple as you manage your emails. It helps you to identify your active, inactive and closed tickets very easily. You can optionally STAR tickets, projects and custom messages for future references and follow up responses.
Create Custom Projects
When the issue is larger in scale, allow your clients to start a project, providing its details and you can respond to it. This streamlines communication and even project based billing.
Send Private Messages
Inout Support Desk Manager allows your staff to communicate with each other, directly from their staff area. Your staff can send quick messages, reminders and alerts to their colleagues. Also, private messages can be viewed in an Email interface and can be easily managed.
Add Review/Reference Notes
A staff can tag a note to a post in support tickets or projects, for their fellow staff to see it. These notes will be visible to those privileged staff along with the post to which it is tagged. Notes are very useful, when you need to give a specific message related to a single post.
Share necessary files
Along with support tickets and project posts, clients and staff can upload their attachments as well. You may configure the attachment types to be allowed, from your admin area.
Staff Privileges & Rights
Staff can be assigned with different privileges for support ticket and project sections separately by the administrator while adding/managing a staff. Administrator can specify the support privileges of a staff from his admin area. He may also specify the communications, management and payment privileges for projects.
Signatures for Posts
Staff can set signatures for support tickets, custom projects and private messages. They can even optionally place separate signatures for support tickets, projects and private messages. Clients can also configure their signature from their client area.
Ticket Ratings for Quality & Transparency
Clients can rate support tickets, while closing them. The rating and review posted by the client will be visible to all the privileged staff of that ticket.
Unlimited Products, Clients & Support Staffs
Administrator can add unlimited number of products, on which your clients can post tickets/projects for your staff. With no restriction on growth, your business grows at a more controlled cost.
Question Bank for Common Questions
Do you find too many clients asking very similar questions? Then, you may add one of those tickets to the Question Bank. This ticket will be then visible to the public.
Knowledge Base Articles
Knowledge Base in an area where you can add any number of articles related to your product or services. You can create unlimited number of categories, sub categories and articles from your admin area. These categories and articles will be then visible to the public.
FCK Editor
The world's most popular WYSIWYG editor is integrated with Inout Support Desk Manager, which helps you to manage the article contents easily, just like you manage simple word documents.
Article - Image Uploads
You can upload up to four images for each of your article in knowledge base. You may also specify the positions where you want to place your images inside the article.
Article - Keyword Tagging
In order to assist you for a better user navigation and search engine visibility, Inout Support Desk Manager allows you to tag unlimited number of keywords to your articles. These keywords will be then visible as links along with articles.
Ticket/Project Starring
Both your client support staff and your clients can mark tickets and projects as starred, like in Gmail. It helps them to track these tickets for future references and follow up communications.
Email Alerts Improve Response Time
The email alert system integrated in Inout Support Desk makes sure both your staff and your clients will never miss any important activity related to their tickets/projects. Our automated, configurable email alert system will send immediate emails for all important activities related to ticket, projects and payments.
Multiple Language Support
Inout Support Desk Manager allows your visitors and staff to choose the languages in which they want to use your services. Inout Support Desk Manager is preloaded with 3 languages. You may easily add/manage more languages from your admin area. It helps you to provide a global service irrespective of language boundaries.
Theme Template Build
Themes allow you to manage the look and feel of the client and staff area directly from your admin area. A theme can be easily managed by modifying it's corresponding CSS directly from the admin area. You may create any number of themes separately for staff area and client area. Your clients and staff can choose their desired theme from their client area and staff area respectively.
Detailed Statistics for Owner
Detailed statistics allows you to track the entire support system. You may view statistics based on tickets, projects, clients, staff and payments over a specific time period.
Point System for Staff
We have introduced an optional staff point system which can be managed by the administrator. The point system, gives points to the staff for their activities. It will help you to reward your staff based on their efforts and quality of work.
Client/Staff Logs
Never miss an activity of your clients or your staff. You may monitor the activities of your staff and your clients easily by watching the operation logs. It will be very helpful for future references and to resolve disputes and complaints.
Open Source Code
All files except a few library files and controllers (which you never need to modify) are open source and you may do code level customization even in the admin area.
Free Copyright Removal
You are free to remove the copyright notice in the page footer in the public pages of the script. You may remove the powered by link also if you do not want to join our affiliate program. You may do it just by modifying a simple HTML file.
PHP Development with MVC (Model-View-Controller) Framework
Inout Support Desk Manager uses the professional MVC style of PHP development, which enables you to extend/customize the software by adding any new feature you want, with minimal maintenance/customization cost.
Customization Ready
Template driven pages allow you to create your own look and feel or easily blend it to appear like your current website.
Powerful Administrator Management
Complete staff & product management, view history of all tickets, projects & all transactions. Administrator is given complete control over the business.
Built-in Advertising space.
Bring Ad codes of your own, Adsense or other third party affiliates and promote ads to your visitors.
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installation 1 year updates 1 year standard support
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